Al DuPree

In 1859, Charles Dickens began his serial publication of A Tale of Two Cities, which starts out “It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity …” Which sounds an awful lot like the story of the past 50-year introduction of computers to business. On one side –the worst of times -- an exceptionally messy experience, fraught with missteps, exploited by